Features of the Switch Call Manager
This is our most comprehensive call delivery platform. User configurable options, a greeting menu, call routing announcements, call whispers, out of hours messaging and routing, voicemail and fax to email.

Features

• Routing Menu. Route your calls by key selection such as “Press one for Sales, Two for Accounts” etc…
  
  
• Routing Audio. A routing audio confirms to the caller how their call is being directed.
  
  
• 5 Routing targets. Each of your menu options can be routed to 5 different telephone numbers in a sequential order or in call rotation.
  
  
• CLI / DDI Forwarding. If you have caller identification on your telephone, our software allows you to choose which number is shown i.e. the number they are calling from or the number that they are calling. By showing the number they are calling this can help establish which Switch Number the caller has dialled and the call can be answered appropriately.
  
  
• Date Overrides. You can program message to play for Bank Holidays or days where the office is closed.
  
  
• Fax To Email. Fax service that will receive a fax, store it on line and then send it to you as a file attachment.
  
  
• Voicemail To Email. This functionality will receive a voicemail message and forward that message directly to your inbox.